Personal Communication Services and Social Collaboration Are Entering The Workplace | Forrester Blogs

Dan Bieler and Enza Iannopollo evaluated and reported on Cisco, Facebook, Google, Jitsi, LogMeIn, Rebtel, RingCredible, Microsoft, T-Mobile, and Yeloworld with regards to their personal communication offerings.

Personal communications offers CIOs a cost-effective, feature-rich, and informal communication environment. However, they also potentially conflict with the CIO’s interest in controlled and formal communication solutions — not to mention security and compliance risks.

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